Customer Service & Sales Risk and Compliance, Review Leader

• Location: 

  United Kingdom,Tyne & Wear, Newcastle

• Posted: 05/11/2009 12:12

Hays Banking are happy to announce an exciting new role at one of our closest recruitment partners! This is a very important and brand new role to the bank and a great opportunity to really make your mark in this prestigious organisation. Full details are below and it is important that you get in contact with Robert Gormley at Hays Banking on 0161 904 2000 / rob.gormley@hays.com to discuss this role further.

Background

Based within the Customer Service and Sales Risk and Compliance Department, the Customer Service and Sales department will be responsible for embedding operational and regulatory risk management throughout Customer Service and Sales.  In addition, through effective identification of operational and regulatory risks, assist Customer Service and Sales to design and implement appropriate controls. 

Key Responsibilities of the role include:

Working within the Customer Service and Sales Compliance and Risk department reporting to the Assistant Director of Measurement. You will be responsible for a small team, who will undertake the following:

Responsible for delivery and maintenance of a competent team of review specialists
Responsible for delivery of Risk and Compliance review plan(s)
Responsible for delivery of accurate, timely and insightful management information to enhance achievement of Customer Service and Sales objectives
In conjunction with business, Advice and guidance, Measurement Design, design and implement appropriate methodologies to meet Risk and Compliance Review plan(s)
Responsible for resource planning within the review team to deliver training and competence and risk and compliance plan(s)

Skills:

Excellent communication and presentation skills, to be able to inform and persuade both orally and in writing
Persistence, analytical, an eye for detail, an ability to complete projects on time, tackling issues and meeting deadlines
Self motivated with a general curiosity and broad understanding of the world and an interest in business affairs and human behaviours, to be able to understand where risk might come from and learn from how others have dealt with it
A detailed knowledge of service and sales operations and the regulatory, physical and economic environment in which sales operates
Decision making
Ability to empathise with the business whilst remaining objective, together with good interpersonal skills
Management and development of a team of people
Previous experience within an Audit background is preferable

Qualities:

Display drive and enthusiasm
Be self motivated
Well organised
Committed
Flexible
Resilient/Robust

Hays Banking is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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