This is a key support role to the Commercial Managers, and the commercial customers who are relationship-managed by them. An important part of the role involves dealing with customers over the telephone, resolving queries and dealing with requests, as well as processing credit applications.

Accurate and highly attentive to detail in your work, you must be an effective networker who can maintain good relations with the Commercial Managers and deal confidently, calmly, patiently and assertively with customers. A strong knowledge of the Bank’s systems and other departments is also important.

Principal Skills
• Continuously identifies opportunities to improve customer service
• Highly proactive and manages time effectively
• Is accurate and ensures all work is in accordance with FSA
guidelines and compliance regulations
• Highly attentive to detail
• Builds rapport and credibility with customers, adapting approach
to meet the preferred style of the customer
• Ability to communicate with a diverse range of colleagues and
customers from varying backgrounds and experience
• Adaptable and flexible to changing demands, systems and processes
• Works collaboratively and networks across functional boundaries to
enhance the efficiency of work

Contact details

• Email: newcastle.banking@hays.com
• Phone: Katie Hamlin 0191 260 5913

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